At 5999, your privacy is not merely a legal obligation — it is a moral responsibility we take seriously. This document transparently explains how we collect, use, store, and protect the personal information of every member.
Important Note: By registering and using the 5999 platform, you consent to the collection and use of your personal data as described in this Privacy Policy. Please read this entire document carefully.
5999 is an online casino and digital entertainment platform operating for the Malaysian market. We understand that your trust in us depends not only on the quality of the games and services we offer, but also on how we handle the personal information you entrust to us.
This Privacy Policy comprehensively describes our privacy practices, covering the types of data we collect, how we use it, who we may share it with, and the steps we take to ensure its security. This Policy applies to all users of the 5999 platform — including site visitors, registered members, and former members.
This Privacy Policy should be read in conjunction with Terms and Conditions us. Should any conflict arise between the two documents, the Terms and Conditions shall prevail over the Privacy Policy in matters relating to the use of our services.
We fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and any related legislation in force from time to time.
5999 collects various types of personal information depending on your interactions with our platform. Below is a summary of the data categories we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number, gender, nationality | Required for KYC |
| Contact Information | Email address, phone number, residential address | Required for account |
| Financial Information | Bank account number, bank name, deposit and withdrawal transaction records | Required for transactions |
| Verification Data | ID card copies, verification selfies, and KYC supporting documents | Required to verify your account |
| Technical Data | IP address, device type, operating system, web browser, cookie data | Automatic |
| Usage Data | Game history, betting records, session duration, and game preferences | Automatic |
| Communications | Support chat records, emails, and feedback you send to us | Interaction-based |
We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as health data, religious beliefs, or political views unless required by law.
The personal data we collect is used solely for legitimate and transparent purposes. The following are the primary purposes for which your data is used:
We will not use your personal data for any other purpose without obtaining your consent first, except as permitted or required by law.
5999 collects your personal information through a variety of channels:
5999 do not sell, rent, or trade your personal data to third parties for marketing purposes. However, we may share your data in the following limited circumstances:
Every third party that receives your data from 5999 is bound by strict confidentiality and data protection obligations in accordance with PDPA 2010.
The security of your personal data is our highest priority. 5999 implements multiple layers of technical and organisational security measures to protect your information:
Retention Period: We retain your personal data for as long as your account is active and for the required period thereafter to fulfil legal obligations, resolve disputes, and enforce our agreements. Generally, transaction records and KYC data are retained for a minimum of 7 years in accordance with Malaysian legal requirements.
While we take every measure to protect your data, no system can guarantee absolute security. In the event of a data breach affecting your information, we will notify you and the relevant authorities as required by applicable law.
The 5999 Platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions properly. Below are the types of cookies we use:
You can control and manage cookies through your web browser settings. However, please note that disabling certain cookies may affect the functionality and your experience on the 5999 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the 5999 Privacy Policy, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You may request correction of inaccurate or incomplete data through your account profile or our support team.
You may object to the use of your data for direct marketing purposes at any time.
You may request data deletion under certain circumstances, subject to our legal obligations.
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
You may withdraw consent at any time for processing that is based on consent.
To exercise any of the above rights, please contact the 5999 support team via 24/7 Live Chat. We will process your request within a reasonable timeframe and no later than required by law.
The 5999 Platform is strictly for users aged 18 and above. We do not intentionally collect or process personal data of individuals under the age of 18.
If we discover that personal data of minors has been collected without our knowledge, we will take immediate steps to delete such information and close the relevant account.
If you believe a minor has registered an account on our platform, please contact us immediately so that appropriate action can be taken.
5999 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, new technologies, legal requirements, or other relevant reasons.
When a material change occurs, we will:
Continued use of the 5999 platform after amendments take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
We are committed to responding to all privacy-related inquiries within 5 business days. For more complex cases, we will notify you of the expected timeframe.
You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your privacy rights have been violated.
We invest in the latest security infrastructure and industry best practices to ensure your personal data remains protected at all times.
All data transmitted between you and our platform is protected with 256-bit SSL/TLS encryption — the same standard used by leading financial institutions worldwide.
Our integrated KYC process ensures that only verified individuals can open an account, protecting our member community from fraud and identity misuse.
Your data is stored in certified data centres with strict physical and digital controls, automated backup systems, and round-the-clock real-time monitoring.
5999 has never and will never sell your personal data to any third party for commercial purposes. Your data belongs to you — we use it solely to provide you with the best possible service.
Our security systems continuously monitor for suspicious activity. Any unauthorized access attempts are detected and blocked automatically before they can affect your account.
5999's operations fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a data owner are always respected and protected.
Now that you know how 5999 protects your privacy, register an account and enjoy a safe, fair, and exciting online casino experience in Malaysia. Your security is our priority.
Have a question? Check FAQ us or read Terms and Conditions for more information.